Shipping policy

🚚 Shipping Policy – [Azalea]

At [Your Brand Name], we work hard to deliver your order safely, quickly, and in perfect condition. This Shipping Policy explains how we handle deliveries across India.

1. Order Processing

Orders are processed within 24–48 working hours after confirmation of payment.
Orders placed on Sundays or public holidays will be processed on the next working day.
You will receive a confirmation email/SMS once your order is processed.

2. Delivery Timelines

Standard delivery time: 3–7 business days (depending on your location).
Metro cities: 3–4 days | Tier 2 & 3 cities: 5–7 days.
Remote areas may take slightly longer due to courier partner availability.
Delivery delays caused by courier issues, natural events, or strikes are beyond our control, but we will assist you until your order is delivered.

3. Shipping Charges

Free shipping is available on orders above ₹[999].
COD (Cash on Delivery) may include an additional handling fee (if applicable).

4. Order Tracking

Once shipped, you will receive a tracking ID via Email/SMS.
You can track your order through our website or the courier partner’s portal.
For assistance, contact our support team with your Order ID.

5. Packaging & Safety

All dry fruits are packed in airtight, food-grade, tamper-proof packaging to maintain freshness.
We ensure strict hygiene and quality checks before dispatch.

6. Non-Delivery & Wrong Address Policy

If an incorrect address or contact number is provided, the order may be returned to us.
In such cases, we will reship after receiving the correct details, but additional shipping charges may apply.
We are not responsible for non-delivery due to wrong/incomplete addresses shared by the customer.

7. International Shipping

Currently, we deliver only within India. (If you plan to expand globally, this section can be updated.)

8. Contact Us

For shipping-related queries, please reach out:
📧 azaleagiftco@gmail.com
📞 +91-6351511900